FAQs

  • WHAT PAYMENT METHODS DO YOU TAKE?

    We take all recognised debit & credit cards, fraudulent payments will be flagged up and reported. We are partners with Klarna and have the option to Pay in 3 or in 30 days for your order.

  • HOW DO I TRACK MY ORDER?

    You’ll be sent  a tracking number after 48 hrs which will show your order journey through our recognised couriers.

    WHAT HAPPENS AFTER I ORDER?

    Once you order a confirmation of your order will be sent, please allow 24hrs for you to receive shipping details. In the unlikely event of this changing you’ll be updated accordingly

  • HOW TO CONTACT US?

    Please contact us @itsgivinghurrr on instagram or alternatively email us itsgivinghurr@gmail.com

    Company Registration Number: 15587476

    ITSGIVINGHURR LTD

    Flat 8

    Meretune Court

    Martin Way

    SM4 4AN

  • WHAT IS THE RETURN/REFUND PROCESS?

    Customer has 14 days to return order with a valid reason of return, for health and safety purposes, returns are thoroughly checked and we assess on how we can help you. Please note, that if you fail to return hair in good condition, we’ve the right to refuse refund/ exchange All hair must be returned in original packaging and must be intact I.e wefts must be kept the same, lace must be the same & original hair packaging must be provided In the unlikely circumstance where your order is unsatisfactory this is assessed on a different basis. Once you return an order please provide us with tracking.

  • WHERE DOES YOUR HAIR ORIGINATE FROM?

    Our hair originates from  India and Vietnam

    WHAT IS SINGLE DRAWN HAIR?

    Single Drawn hair means the extensions contain multiple lengths of hair mixed into the extensions, resulting in hair that is thickest at the top, tapers at the middle and is thin on the ends. We provide single drawn hair (double drawn will be coming soon).

    WHY DOES MY HAIR LOOK DIFFERENT?

    As it’s RAW HAIR, please note hair comes at its natural form and different small flaws will be present as its hair at its truest form.

  • COLLABS & PROMO

    If you’d like to collab, please dm us on instagram or email us, with details of collab and your social media accounts and engagement.